SYSTEM UPDATE: Transition to 8-Digit Telephone Numbers

Posted in Uncategorized
Friday October 4th, 2019 • By cpmco

FREQUENTLY ASKED QUESTIONS

1. Will there be a downtime during the migration?

A. Yes, there will be a downtime of 10 seconds during the service interruption on October 6 from 12:00 AM to 5:00 AM (GMT +8).

2. What if I was on a call when the service interruption occurred?

A: The call will be cut off during the migration. You will be able to re-establish the call by calling the hotel again using the 8-digit phone number. Please wait a few minutes before making another call.

3. When’s the best time to use the 8-digit phone number when calling a property?

A: To avoid getting cut off on October 6, please call after 5:00 AM (GMT +8).

4. If I need to make a call between the service interruption schedule of Oct 6, 12:00 AM to 5:00 AM, what number should I use?

A: Please use the 7-digit phone number. However, once it gets disconnected, it means that the hotel has migrated to the new 8-digit phone number. You will need to re-establish the call using the 8-digit phone number after a few minutes.

Please be advised that our telephone numbers are updated in compliance with the National Telecommunications Commission M.O. 10-10-2017.


Posted in Uncategorized
Friday October 4th, 2019 • By cpmco

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