1. Will there be a downtime during the migration?
A. Yes, there will be a downtime of 10 seconds during the service interruption on October 6 from 12:00 AM to 5:00 AM (GMT +8).
2. What if I was on a call when the service interruption occurred?
A: The call will be cut off during the migration. You will be able to re-establish the call by calling the hotel again using the 8-digit phone number. Please wait a few minutes before making another call.
3. When’s the best time to use the 8-digit phone number when calling a property?
A: To avoid getting cut off on October 6, please call after 5:00 AM (GMT +8).
4. If I need to make a call between the service interruption schedule of Oct 6, 12:00 AM to 5:00 AM, what number should I use?
A: Please use the 7-digit phone number. However, once it gets disconnected, it means that the hotel has migrated to the new 8-digit phone number. You will need to re-establish the call using the 8-digit phone number after a few minutes.